FAQ
Here are the answers for the most frequently asked questions we receive from our customers
Safety & Materials
Are wall decals safe for babies and toddlers?
IgiBee wall decals are printed on self-adhesive film that is free from harmful solvents and certified for indoor use. Once applied and fully dry, they present no off-gassing risk. We recommend airing the room for a few hours after application as a precaution. The decals contain no small parts once mounted on the wall.
Are your wall decals free from toxic substances (PVC-free / REACH-compliant)?
Our decals are printed on film that complies with EU REACH chemical safety regulations. We do not use solvent-based inks.
Can wall decals cause allergic reactions?
Allergic reactions to wall decals are rare. The adhesive is pressure-sensitive acrylic, which is one of the most hypoallergenic adhesive types available. If your child has known skin sensitivities, we recommend not allowing direct prolonged contact with the adhesive side before application.
What is the difference between wall decals and wallpaper?
Wall decals are individual pre-cut motifs applied directly to a painted wall — no paste, no tools, removable without damage. Wallpaper covers the entire wall surface and requires paste and more complex installation. Decals are faster to apply, easier to change, and better suited to rental flats or rooms that get redecorated frequently.
Which is better for a kids' room: wall decals or wallpaper?
Wall decals work best for accent motifs — a single animal, a tree, a set of stars — and are ideal if you want flexibility to update the room as your child grows. Wallpaper creates a more immersive look and suits themed rooms where you want full coverage. Many parents use both: wallpaper on one feature wall and decals on the others.
What size wall decal should I choose for a kids' room?
As a general guide: for a standard wall (200–250 cm wide), a central motif of 80–120 cm looks balanced. For above a cot or bed, 50–70 cm width is usually proportionate. Our product pages show each decal's dimensions — if unsure, measure your wall and compare to the listed size before ordering.
At what age is it safe to put wall decals in a baby's room?
Wall decals can be applied before the baby arrives — they are safe once fully adhered to the wall. The adhesive is not accessible once applied. We recommend waiting at least 24–48 hours after application before the baby sleeps in the room, to allow any residual smell from new paint (not the decal itself) to dissipate
Room-Specific Questions
Are wall decals suitable for rented flats?
Yes. Wall decals are one of the most renter-friendly decorating options available. On properly primed walls with quality paint, IgiBee decals can be removed cleanly without leaving residue or damaging paint. We recommend testing on a small inconspicuous area first if the wall condition is unknown.
Can wall decals be used in a bathroom or kitchen?
Decals can be applied in bathrooms and kitchens provided the surface is completely smooth, clean, and dry. High-humidity environments can reduce adhesion over time. We recommend avoiding placement directly above a shower, bath, or cooker.
Can I use wall decals on furniture?
Yes — wardrobes, chests of drawers, and doors work well as long as the surface is smooth and clean. The same preparation rules apply: wash with soapy water, dry completely, wait 24 hours before applying.
Application & Removal Details
How long after painting should I wait before applying wall decals?
Wait at least 3–4 weeks after applying new paint before putting up wall decals. Fresh paint may appear dry on the surface but continues to cure underneath. Applying decals too early can cause the paint to peel when the decal is eventually removed.
At what room temperature should wall decals be applied?
The ideal application temperature is between 18°C and 25°C (64–77°F). Below 15°C the adhesive becomes less pliable and harder to apply smoothly. Avoid applying in direct sunlight or on a wall that's hot to the touch.
How do I remove wall decals without damaging the paint?
Warm the decal with a hairdryer on a low setting for 20–30 seconds to soften the adhesive. Then peel slowly from one corner at a 45-degree angle — never pull straight out from the wall. Go slowly. If resistance is felt, apply more heat. Do not use solvents or scrapers.
How long should a sticker stay on the wall?
The manufacturer of the film we use for printing our stickers guarantees that they will last at least 2 years. From experience, we know that if the wall is properly prepared, the adhesive will last much longer, and the stickers will remain a decoration for a long time.
How should the surface be prepared before applying the sticker?
The most important step is to degrease the surface where the stickers will be applied.
Please thoroughly wash the wall with water and dish soap, then dry it completely and wait another day for any remaining moisture to evaporate. Only then should you apply the stickers.
Can the sticker be applied to wallpaper (including vinyl wallpaper)?
Yes, our stickers can be applied to vinyl wallpaper. The information on our website is general, as many customers are unsure about the type of wallpaper they have. Unfortunately, our stickers are not suitable for walls covered with paper wallpaper.
For degreasing vinyl wallpaper, water with dish soap is sufficient. Vinyl wallpaper may lose color and fade significantly when exposed to alcohol.
Stickers should be applied when the wallpaper is completely dry—so to be safe, wait 3–4 days after cleaning before applying them.
What if I want to remove the sticker and reapply it elsewhere?
Stickers are generally designed for single use. However, you can try using a hairdryer to gently heat the sticker to reactivate the adhesive, then move it to a new location. However, we cannot guarantee that it will stick properly again!
Can removing the sticker damage the plaster/paint/wallpaper?
Sometimes, if the plaster is of poor quality, the sticker may peel off along with the surface. To avoid this, apply stickers to well-primed walls and, before removing them, gently heat the sticker with a hairdryer. This will reactivate the adhesive and make removal easier.
Can I request a custom-sized print?
Yes, this is possible, but please note that custom orders may require longer processing times and different pricing than those listed on our website.
Do you print customer designs/custom stickers?
If you would like to order a set of stickers based on your own design, please contact us. It may not always be possible, but we promise to at least try!
Do I have to cut out the stickers myself?
No, our stickers are pre-cut along the outline, and each one is a separate element.
Are the stickers shipped as a complete set or as individual elements?
Stickers are sent in sets. Each listing includes a list of stickers with their respective sizes. Each element is individually cut to facilitate application, although some sets may consist of a single large sheet.
What texture do the stickers have? Are they easy to apply?
The stickers are printed on smooth, slightly matte, self-adhesive film. Each shape is cut out separately, and applying the stickers is very easy. However, for larger stickers, we recommend having someone assist you.
Practical & Shipping
What shipping methods do you offer?
We use DHL, FEDEX and other companies for shipping (it mostly depends on the destination and services available locally). We do not use parcel lockers, as our packages are too large to fit inside them.
Do you ship to Germany, Austria, and Switzerland?
Yes. We ship across the EU including Germany, Austria, and Switzerland as well as other EU Countries. Delivery to Germany and Austria typically takes 3–5 business days via DHL with no additional charging.
What if my order arrives damaged?
Photograph the damage immediately and contact us at [your email] within 48 hours of delivery. We will send a replacement at no charge. We do not require you to return the damaged item.
Can I return wall decals?
Unused, unopened products can be returned within 14 days of delivery in line with EU distance selling regulations. Custom-sized or personalized orders are excluded from standard returns. Contact us before sending anything back to confirm the return process.
Can I order a single sticker from a set?
In exceptional cases, we may agree to this. However, please note that an individual sticker will always be more expensive than purchasing it as part of a set.
Do you offer discount coupons?
Yes, we regularly run promotional campaigns where we offer discounts on our products. Simply subscribe to our newsletter to stay updated.